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City Centre
Hanoi2000 ft
Airports
Noi Bai International (HAN)
15.5
mi
Cat Bi International (HPH)
74.7
mi
Train
Ha Noi Railway station
1.2
mi
Facilities
The hotel offers amenities for your comfortable stay and unforgettable experiences
Free Wi-Fi
Free Wi-Fi in public areas
Parking
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Free Wi-Fi in public areas
No parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
Smoke detectors
Fire extinguishers
Key card access
Key access
Guest Parking
Electric kettle
Dryer
Services
Paid airport shuttle
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Dining
In-room breakfast
Business
Fax/Photocopying
Children
Children's buffet
Spa & Leisure
Beach umbrellas
Spa & wellness centre
Room features
Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Sink
Self-catering
Electric kettle
Dryer
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Parquet floor
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Location
3A Hang Mam,
Hanoi,
Vietnam,
Ha Noi Municipality
Map view
3A Hang Mam,
Hanoi,
Vietnam,
Ha Noi Municipality
City landmarks
Museum
Hoa Lo Prison
1.0
mi
Monument
Ho Chi Minh Mausoleum
1.3
mi
Quoc Tu Giam Street Dong Da District
Temple Of Literature
1.3
mi
Museum
Vietnamese Women's Museum
5000 ft
Dinh Tien Hoang St.
Temple of the Jade Mountain
2100 ft
Church
Saint Joseph Cathedral
3900 ft
Museum
Vietnam National Museum of History
4000 ft
Museum
Vietnam Military History Museum
1.2
mi
cnr P Hang Buom & P Hang Giay
Bach Ma Temple
2000 ft
Library
Hoan Kiem Lake
3000 ft
Tran Nhat Duat Street
Long Bien Bridge
1.1
mi
Lake of the Restored Sword
3000 ft
Theatre
Opera House
4200 ft
Pagoda
One Pillar Pagoda
1.4
mi
Pagoda
Tran Quoc Pagoda
1.5
mi
Castle
Thang Long Imperial Citadel
1.4
mi
Mall
Trang Tien Plaza
3700 ft
87 Ma May Street Hoan Kiem District
Ancient House
3500 ft
Square
Ba Dinh Square
1.3
mi
French Quarter
2600 ft
Monument
Flag Tower of Hanoi
1.2
mi
75 Dinh Tien Hoang Street
Post Office Ha Noi
3400 ft
16 Le Thai To
Statue of King Le Thai To
2100 ft
Museum
Vietnam Fine Arts Museum
1.4
mi
73 Quan Su St
Quan Su Temple
1.1
mi
Church
Cua Bac Church
1.3
mi
Nearby
Hang Duong
Hanoi Night Market
1800 ft
56 Hang Chieu Dong Xuan
Old City Gate
2000 ft
Theatre
Thang Long Water Puppet Theatre
1400 ft
170 Pho Duc Chinh
Vivy Handicraft Shop
600 ft
Restaurants
Always Cafe
200 ft
No 8b Hang Tre Street
Red Bean Restaurant
800 ft
94 Ma May Street Hoan Kiem Dist
Duong Dining
200 ft
101 Ma May Hoan Kiem
Essence Restaurant
1300 ft
38A Tran Phu Street Ba Dinh District
The Coffee Inn
400 ft
02 Ly Thuong Kiet Hoan Kiem
Me Me Bistro
300 ft
47A Nguyen Huu Huan Hoan Kiem
Net Hue
300 ft
72 Nguyen Huu Huan
Chops Old Quarter
500 ft
12 Hang Bac Hanoi Old Quarter
Reviews and Ratings
Reviews from guests about their experience.
60%
loved their spa retreat and can’t wait to return.
6.0/10
Guest rating
Rooms
6.3
Location
7.6
Service
7.3
Dining
6.5
Guest reviews
6.0/10
based on 8 reviews
9.1
9.1/10 based on 198 reviews
W.
United States,
April
2025
6.2/10
My stay at the Madelise Grand Hotel had its ups and downs. The location was fantastic, right in the historic center, making it easy to explore the Old Quarter. However, I encountered a few issues, like noise from nearby construction that could be bothersome during the day and hot water problems that required waiting upon my arrival. Overall, while there were helpful staff members, the experience wasn't entirely satisfying.
Rooms
6.0
The Superior King Room was clean, but it needed better maintenance. I noticed some noise from the streets since my room faced the front, and the hot water took a while to heat up upon checking in.
Service
7.0
The staff were generally nice, especially Jo, who was very helpful with restaurant recommendations. But at times, communication could be challenging due to language barriers.
Location
9.0
The hotel’s location is perfect for discovering Hanoi; it's near many restaurants and the bustling night market.
Dining
6.0
I appreciated the dining options, with traditional bread available. Still, I wish there was more variety in the menu.
Facilities
5.0
I enjoyed the room service and appreciated the laundry options, but I felt the facility could improve its overall cleanliness and maintenance.
George
United States,
March
2025
5.2/10
My stay at Madelise Grand Hotel in Hanoi was marked by a lot of ups and downs. While the hotel's location was convenient, in the heart of Hanoi and close to restaurants, the ongoing construction seriously impacted my experience. I encountered issues with noise, cleanliness, and service that made my stay less enjoyable overall.
Rooms
5.0
The room had a strong musty odor and the air conditioning unit was loud and smelled bad, which made for an uncomfortable stay. Also, there were cracks in the fixtures and the setup felt dated.
Service
5.0
While some staff were nice, I experienced rude service from one staff member who was unhelpful. Additionally, I had issues with the promised car service to the sister hotel that ended up being a misunderstanding.
Location
5.0
The hotel's location is great, right in the center of Hanoi, within walking distance of various restaurants and attractions, which was a definite plus during my stay.
Dining
5.0
I didn't have a chance to enjoy any dining options due to other issues but noted they offered homemade pastries.
Facilities
5.0
Facilities were limited, and the construction noise during my stay overshadowed any available services like housekeeping. However, I appreciated the laundry service that was quick.
John
United States,
February
2025
5.8/10
I had a mixed experience at the Madelise Grand Hotel in Hanoi. On the plus side, my room was exceptionally clean and well-equipped, and the staff provided excellent service, assisting me with everything from food recommendations to motorbike rentals. However, I was disappointed by the construction outside the hotel which made it hard to find and impacted the ambiance. Nonetheless, the location was great for exploring the Old Quarter. 🌟
Rooms
8.0
My Superior King Room was extremely clean and in great condition, equipped for a comfortable stay. However, I also noted that the photos can occasionally be misleading regarding the modernity of the bathrooms. Overall, I enjoyed my room.
Service
10.0
The service was great. The staff were friendly and went above and beyond their responsibilities to assist me. They made my stay more enjoyable with their attitude and helpfulness.
Location
9.0
The hotel is perfectly located in the heart of Hanoi, just a 6-minute walk from the Old Quarter. This made it really convenient for me to explore nearby coffee shops and restaurants.
Dining
7.0
While I didn't get much opportunity to experience dining, I was happy to see some unique offerings like Irish soda bread on the menu. Overall, my stay was quite pleasant despite some dining limitations.
Facilities
7.0
The facilities offered were good, including housekeeping and room service. However, the construction work impacted my overall experience at times.
Alvin
United States,
January
2025
6.8/10
I had a mixed experience at Madelise Grand Hotel. The central location was a definite highlight, making it easy to explore Hanoi. However, my stay was marred by ongoing construction noise and some cleanliness issues in the room. While the staff were friendly and accommodating, the overall condition of the hotel left much to be desired.
Rooms
5.0
I upgraded to an Executive Suite, but it was disappointing. The room was dark, with a view of a sign and had grubby walls. The towels were frayed and thin. It felt more like a budget hotel than an upscale one.
Service
5.0
The staff were genuinely friendly, which I appreciated. They handled my requests politely and even helped transfer me to another hotel due to construction issues. It was one bright spot during my stay.
Location
5.0
The hotel is in a fantastic central location, putting me right next to many old town sights and close to the lake. This convenience made it easy to explore the area.
Dining
Facilities
5.0
Facilities were a mixed bag. I noticed cleanliness issues throughout due to ongoing construction, which resulted in dust and dirt in many areas of the hotel.
John
United States,
January
2025
6.8/10
My stay at Madelise Grand Hotel was quite mixed. The location is decent, right on the edge of the Old Quarter, and the staff were genuinely friendly. However, the room was not clean, and I encountered numerous issues that made my experience far from enjoyable.
Rooms
6.0
The executive suite I booked was described as having two separate bedrooms, but they were pretty much open to each other. The bathrooms were not as modern or clean as the photos suggested.
Service
5.0
The staff were incredibly friendly and tried to help with my concerns, although the service quality was impacted by other issues around the hotel.
Location
7.0
The hotel is located in a decent area, close to the old market and all the important visiting sites. However, it was a bit hard to find due to ongoing renovations.
Dining
Facilities
5.0
Facilities like room service and housekeeping were available, but I experienced cleanliness issues that diminished their value.
Harriet
United States,
January
2025
6.6/10
I had a great stay at the Madelise Grand Hotel, especially enjoying the spacious and comfortable room along with the kind staff. However, I was disappointed to learn that the breakfast buffet was no longer offered, as indicated by the photos. Overall, it was a positive experience, but there were a few minor setbacks.
Rooms
6.0
My Superior King Room was spacious and had all I needed, though it did have some humidity issues and odd smells.
Service
10.0
The staff were incredibly helpful, especially Jacky, who went above and beyond to make my stay enjoyable.
Location
8.0
The hotel is centrally located, making it easy to explore the Old Quarter and nearby attractions.
Dining
5.0
The absence of a breakfast buffet was disappointing, which I wish had been communicated better.
Facilities
7.0
Facilities were adequate, with options like room service and laundry, but some areas felt damp and needed attention.
Carol
United States,
December
2024
6.0/10
I had a generally good experience at Madelise Grand Hotel, but there were some drawbacks. The room was clean and comfortable, and I appreciated the friendly staff who helped with airport transfers. However, I found the noise from neighboring guests quite disruptive, especially during the night.
Rooms
8.0
The Superior King Room was very clean with a comfortable bed and modern facilities. However, the thin walls made it hard to enjoy peace and quiet.
Service
8.0
The staff were friendly and helpful, and they arranged airport transfers for me in advance.
Location
9.0
The hotel's location in the Old Quarter is fantastic, close to many restaurants and local sights.
Dining
8.0
I enjoyed the delicious marmalade offered at breakfast, which was a nice touch.
Facilities
8.0
The hotel provides various services such as laundry and a paid airport shuttle, which I found very convenient.
Kent
United States,
December
2024
5.8/10
I had a pretty enjoyable stay at the Madelise Grand Hotel, with a central location and friendly staff. However, I did encounter some issues like noise and a few maintenance problems in my initial room. Overall, it had its ups and downs, but it was a decent experience.
Rooms
6.0
The Superior King Room had a huge, comfy bed but also issues like mold and construction noise. My second room was much better, clean and spacious.
Service
8.0
The staff were extremely friendly and helpful, making my stay more comfortable, especially after my room change.
Location
9.0
It’s perfectly positioned in the heart of the Old Quarter, making it super easy to explore restaurants and attractions.
Dining
8.0
I really enjoyed the dining options available, especially the good French pastries.
Facilities
7.0
The hotel has great facilities like room service and laundry, which were very convenient during my stay.
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